FAQ.

  • What does the PARLA experience entail?

    Fill out the form under the Start Designing section. A member of our team will be in touch to organize a 15-minute call to understand your needs and preferences and answer any questions you may have. From there, we will arrange your first design session to review the collection, explore fabric preferences, take your measurements, and confirm finishing details. Depending on the service you select, one or two fittings may follow. Your garments are then crafted in Italy and delivered to you within 8 to 12 weeks.

  • Where will the design session(s) take place?

    For clients in Milan or Boston, we travel to you, whether at your home, office, or hotel. PARLA also hosts trunk shows in select cities throughout the year, which are by appointment only and designed to create a private house experience outside of Milan. Virtual sessions are available for clients who prefer to begin the process remotely. For bespoke commissions, we are pleased to meet you wherever you are.

  • How long is each design session or fitting?

    The initial design session is about 90 minutes. Subsequent fittings last between 30-60 minutes.

  • Do I need to be in Milan, and how many visits are required?

    You do not need to be in Milan to work with PARLA. Design sessions are available in Milan, Boston, at our international trunk shows, or virtually. Many clients complete the process in a single visit to Milan, while others may return for an additional fitting depending on the service and level of customization. Bespoke commissions may occasionally require more than one visit, but we will always discuss what is most convenient for you.

  • What is the difference between made-to-measure and bespoke?

    Made-to-measure begins with our existing collections , tailored to your proportions with your choice of fabrics and details.
    Bespoke is fully commissioned, starting from a sketch to create a garment that is one of a kind.

  • Do I need to order a full three-piece suit?

    Not at all. While the three-piece suit is our signature, clients may order jackets, trousers, or waistcoats individually.

  • Can I select from standard designs?

    Yes. Made-to-measure begins with core designs that can be customized. Our existing made-to-measure collections include 3-piece suits (can be created together or as separates) and various button down shirt selections.

  • Are all pieces made to my measurements?

    Yes. Whether you choose made-to-measure or bespoke, every garment is tailored precisely to your proportions.

  • How long will it take to receive my finished suit?

    Most orders are completed within 8 to 12 weeks. We will confirm your delivery timeline during the intro call.

  • What is the starting investment?

    A made-to-measure three-piece suit begins at €5,000 / $5,500. Pricing for bespoke commissions is provided privately during your design session, as each piece is individually conceived and crafted at the highest level of customization.

    Clients are not obligated to purchase a full three-piece suit. Individual pieces such as shirts, jackets, trousers, or waistcoats may be commissioned individually. A detailed quote will be provided once fabric and design selections are confirmed during the first design session.

  • Is a deposit required?

    Yes. A non-refundable deposit is required to confirm your appointment and secure your first design session. This deposit is applied to your final purchase.

  • What is your refund policy?

    All policies are outlined in the client contract, including cancellations. For clients based in Italy, our policies are in accordance with Italian consumer law.